33 and any existing estimates. In view of optimizing time and resources, it is important to recognize the system by reading an NFC tag that may be concealed on the maintenance technician’s plate, with the advantage of being certain that the technician has actually visited the system. “Supervisor” management must be one of the functions of a maintenance team management app, in particular for call assignment, revocation, management of returned calls, overview of activities in progress, which can be consulted both on site and on the move. The above must be valid for all types of intervention, not only for calls but also for maintenance visits, inspections assistance, repairs, new systems assembly, with some specificities. For example, in maintenance visits viewing the programming is essential, and even better if ordered remotely from the current position in order to optimize travel times, while in the inspection visits the technicians must be able to indicate the outcome, the entity and any prescriptions from which the back office can then automatically generate the estimates (with attached minutes). In repairs and assembly specific activity (assembly of the electrical part, assembly of the mechanical part) must be indicated as it can green light billing. Furthermore, there is the need for companies of the same group to share systems between technicians of several companies: in this case, the technician must therefore be able to see and manage not only the systems of the company he belongs to, but also systems of other companies. of the same assigned group. Another essential feature for an app is that it can also be used via a browser, so on any device with a browser. Therefore, as explained, maintenance team automation is certainly not attributable (or reducible) to “the technician performing the intervention data he /she received on the smartphone”. In some respects, the complexity is greater than the realization of an ERP management software, if only for the continuous bidirectional data flow, with simultaneous operations on interventions by technicians and the back office, without considering the calls received from external call centers and inserted automatically in the company database with immediate notification to the technician. There are certainly further aspects and functionalities (even advanced) to consider than the ones discussed in this article. However, I hope to have provided an overview of what a maintenance team management app must foresee in order to make the activities of technicians and the company back office more efficient and effective. Supervisor management must be one of the functions of a maintenance team management app, in particular for call assignment, revocation, returned calls management, overview of activities in progress, which can be consulted both on site and on the move
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