ANACAM MAGAZINE - n.4 ottobre | dicembre 2020

▼ ▼ ▼ The ”digital transformation” of Italian SMEs, or the technological and digital transformation to support the efficiency and rationalization of primary and secondary internal processes, is a key factor in restoring competitiveness to increasingly compressed companies in a rapidly evolving market. An increasingly felt need by entrepreneurs in our sector who are facing falling operating margins, often confronting more structured competitors who benefit from incomparable scale economies. Working on global projects, multi- nationals have undoubtedly deployed investments and resources that are far beyond the possibilities of independent companies. Ongoing projects both for basic management platforms, such as ERP, MRP, supply chain planning systems, and for contact and commercial negotiation management systems (CRM or Contact Relationship Management), for business performance analysis (BI or Business Intelligence). In addition to more innovative projects related to the efficiency and improvement of the service level, such as plants designer, predictive maintenance systems and augmented reality solutions for maintenance technicians remote Greater competition leads to the development of innovative solutions Digitization, lifts and the digital divide 11